You do. Unlike many design firms, Go Media does not hold back any ownership or rights to your design files. At the conclusion of your project, in addition to your deliverables, we are happy to provide you with all your source files.

We never charge ongoing licensing fees for your work.

Yes and No. Go Media is not a printer, but we can recommend printers. Also, we are happy to work with the printer of your choosing to make sure they get the files they need and advise you on printing questions.

Yes. We can't possibly list all the possible graphic design services. If it's digital, print, or code, we can probably design it.

Go Media's services includes any branding, website code, graphics, user experience, user interface, illustration, presentations, search engine optimization, website marketing and so much more.

If you don't see it listed on our website, just ask!

It depends. Go Media tailors our billing to fit the client and project. Here are our most common ways of charging:

Project Based Billing. The vast majority of our billing is project based. We will discuss the details of your project and provide a proposal (quote) so you know exactly what the work will cost prior to us getting started. We then bill monthly over the course of the design project.

Hourly. Clients can choose to go with defined hourly rates. This approach ensures the most fair outcome for both parties. We typically use hourly billing for clients that have consistent work for us.

Payment Plan. In some cases we are able to set up an extended payment plan depending on the project and client.

Subscription Billing. For ongoing services like hosting and website maintenance, Go Media requires a credit card and automatic payments.

Custom. Each client has unique needs. We're happy to work with you to create a payment plan that works for you.

Go Media will rework your design until you're happy. Everything we do at Go Media is iterative. In other words, we break your design project down into a series of small steps, getting your approval on each as we work. We do our research first. Then we get to know your particular design taste. Next we put together style boards to present possible directions. Your first graphic design concepts will explore that direction with a small portion of your project. Step by step we review these designs with you and make revisions based on your feedback. This process ensure that you're happy with the final results.

In the extremely rare event that you're still not happy, we will refund your money.

It depends. Small projects can take as little as an hours. Larger graphic design projects can span months. It really just depends on the scope of the work.

Go Media provides a rough timeline as part of our proposals. Once a proposal is accepted, we work up a detailed timeline that includes weekly deliveries, client feedback dates and an 'in-hands' deadline.

Yes and No. Go Media does not employ photographers and copywriters, but we have resources and vendors we work with regularly. Rest assured that these outside vendors will be managed by us and work seamlessly into your project.

Photography. Most of our clients use some mix of stock and original photography in their projects. Fortunately, the quality of stock photography has improved dramatically over the last decade. Stock photography is a major cost savings over hiring a professional photographer. Having said that, professional photographers still serve a vital role in many projects. Go Media can help recommend high quality and reliable photographers.

Copywritng. Go Media believes strongly that design follows messaging. Our designs need to support the persona and communications of your brand. A good writer makes all the difference in the effectiveness of your project. Go Media has a vetted list of award winning writers that we've worked with regularly over the years. We'll recommend, onboard and manage your copywriter. To you, the experience will be the same as if the copywriter was on our staff.

Exactly what you need. Go Media works in all industry standard software. We're able to output most projects in a variety of formats. Additionally, we always discuss what file formats you'll need prior to starting your project.

File formats include, but are not limited to: 

Software: Adobe Illustrator, Adobe XD, Adobe Photoshop, Adobe In Design, Adobe Premiere, PowerPoint, Word, Excel, Google Slides, Google Sheets, Google Docs, etc.

Files: .pdf, .jpeg, .png, .svg, .tiff, .psd, .ai, etc