Hosting Changes 2022
DNS Changes for Hosting Customers on the new "Go11" Cloud
Hello, Go Media hosting customer! If you have received a link to this page, it means your website has been migrated to our new Go11 Cloud at the UpCloud Datacenter in Chicago, IL and further steps need to be taken to complete the move. You are responsible for the following changes to your DNS because Go Media does not have up to date access to your top-level domain settings. Your website will not be impacted by this DNS change at all if completed by the deadline. Your existing IP address with us is currently being routed through a network load balancer to take visitors to our new cloud. The necessary change "skips a hop" to take visitors directly to the new hosting infrastructure.
The following changes must be made to your DNS records by May 22nd, 2022 to avoid downtime of your website:
To proceed with the below DNS changes, you need to either log into your domain registration dashboard, contact the IT person who provides this service for you or we can work with you to gain access to your DNS to make these changes.
Important: Everywhere you see yourdomain.com in these instructions, replace with your actual domain name of your website. Do not literally enter "yourdomain.com" into any DNS settings. If any of these steps are confusing, please contact us so we can walk you through it.
Record name: yourdomain.com
Instructions: The primary domain name of your website needs to point to the above IP addresses. You must change your existing A record IP (also known as the Apex record) value and replace it with the above three IP addresses. Depending on your DNS provider, you may be able to add all three at once, or you will need to add them individually. Two of our most common IP addresses from our old cloud are 18.104.22.168 and 22.214.171.124. You would replace those, or whatever IP you were given from us, with the above.
Record name: www
Instructions: The "www" subdomain DNS record for your website may be either an A record as well or (more commonly) a CNAME record. If it is already a CNAME, you can leave it alone. If it is an A record type, apply the above IP addresses from step one to it. Alternatively, you may be able to convert it to a CNAME and simply set the value to that of your primary domain. The www CNAME may also support an @ symbol as an alias to your primary domain depending on your DNS provider.
Record name: @ or yourdomain.com (the primary TXT record of your domain name)
Instructions: This is an "spf" record to improve deliverability of website system generated emails such as form submissions and to reduce spoofed emails. You may want to merge the above TXT spf record with an existing one. For example, if you use any of the following email services, you will want to add the above next to your existing ones, with a single space in between:
- Office 365 (Hosted MS Outlook): include:spf.protection.outlook.com
- Google Workspace (Hosted Gmail): include:_spf.google.com
- Rackspace Email: include:emailsrvr.com
- Mailchimp: include:spf.mandrillapp.com
- Constant Contact: include:spf.constantcontact.com
- Barracuda ESS: include:spf.ess.barracudanetworks.com
"v=spf1 mx a include:spf.protection.outlook.com include:spf.protection.outlook.com include:spf.ess.barracudanetworks.com include:go11.php1.gomedia.us include:go11.php2.gomedia.us include:go11.php3.gomedia.us ~all"
If you have an include:go6.gomedia.us or include:go7.gomedia.us, etc. you can remove those includes from the value. Depending on your DNS provider, you might not be required to add quotations around this record. Go by what you find in there already or in their docs.
Note, if you have other TXT records on the root of your domain, such as a Microsoft or Google authentication value, you can keep it in place and simply add this spf one in addition to it. This may be done by entering one quote block per line, or adding new TXT record entries, depending on your DNS provider.
Send an email to [email protected] to let us know you have completed these changes. We'll follow up with an updated Access Credentials document for your records. Thank you!
If you have any questions at all, email us at [email protected] and we'll follow up with you as soon as possible.
One last thing...
Although this new cloud service is providing the web hosting needs for your website, our work continues. This new system uses the same sort of architecture as internet giants like Zillow, Twitter, Airbnb and countless other household names. Go Media is still in the process of performance optimizations and other improvements. As we tune the infrastructure, your site may experience slower load speeds than normal. This is often due to complex settings and scenarios being tested, cache compilers running, cache resetting, etc. It is a durable system, but it is also very complex. We sincerely appreciate your business and patience as we get this running as fast and as smoothly as possible.
That said, if you ever encounter any issues with your website that seem unusual, please let us know.
Respectfully in your service,
Web Developer, CTO
Go Media | https://gomedia.com
4507 Lorain Ave., Cleveland, OH 44102
216-939-0000 x400 | [email protected]